Not sure about something on your bill? We're here to help you understand it better.

We get that there’s quite a lot of information on your bill. The below will help explain all the different parts.

Need a copy of your bill?

Need a copy of your bill?

View your bill and payment history in mySouthEastWater. If you have your account number handy, registering only takes a few minutes.

Here’s what a typical bill looks like

Your bill will arrive quarterly

That means you’ll receive your bill every three months via email or in the mail.

If you've just moved, you might receive your first few bills within a few months of each other. This is because you may move into your property in between billing cycles. Don't worry, you won't be charged for the usage twice. 

Find monthly or fortnightly payments easier to manage? No problem, set up a payment plan below. 

How we calculate your total bill

Water use, sewage disposal and recycled water use (if connected) is charged per kilolitre (1000 litres). Each quarter you'll be charged for how many kilolitres you used in that period.

On your bill you might also see fixed service charges for water and sewerage disposal services, the waterways and drainage charge that we collect on behalf of Melbourne Water, and the annual parks charge that we collect on behalf of Parks Victoria.

For more information view our prices and charges.

What charges am I responsible for?

If you're a renter, in most cases you’re only responsible for paying water usage and sewerage disposal charges.

If you're a rental provider, you’re usually responsible for paying the fixed service charges which cover the service of water, sewerage, drainage and parks. You can’t pass these charges on to a renter. If your rental property shares a meter (for example a block of units), you’re responsible for a percentage of the total water used by all residents on the property.

If you're an owner-occupier, you're responsible for both usage and fixed service charges.

You might be interested in

We have a range of payment support options available, including more time to pay. 

Request more time

Direct debit is the easiest way to pay your bill. You'll still get your bill every three months, but the amount due will be automatically deducted from your nominated bank account or credit card. You don't have to do a thing!

Direct debit can be easily set up via mySouthEastWater, log in or grab a copy of your bill to register. 

Sign in or register

It’s our job to look after a precious natural resource, so naturally we’re big fans of eBilling. It saves trees (and space on the fridge). 

Switch now

You could save up to $354.10 each year if you have a valid health care, pensioner or DVA card. You can add or manage your concession details online through mySouthEastWater.

Sign in or register

If your bill is higher than expected, there could be a few reasons why. Check our handy guide for help you work out the cause of a high bill.

More information

When you move house, we receive your details from your rental provider or property manager (if renting) or your solicitor or conveyancer (if buying). You don't have to do anything - we'll set up an account for you.

If your email address is provided to us during the moving process, usually we'll email your first bill. If you haven't received it please check your email spam folder. We recommend adding billing@support.southeastwater.com.au to your safe sender list or if you're able to locate your eBill in your spam folder mark it as 'not spam' and this will prevent it from going into your spam folder again.

After checking your spam folder if you're still missing your eBill please get in touch with us.

Once you have a copy of your bill (as you'll need your account number), to change your billing method you can do this easily by registering for mySouthEastWater.

If we couldn't access your water meter we may have estimated your reading. This might be more or less than you actually used.

If we couldn't access your meter, a card would have been left your letterbox asking you to read your water meter and tell us the results. If you didn't get the card, you can let us know the meter read online at mySouthEastWater

You can also do this if your meter has been read but you think we got the reading wrong.

We’re also currently exploring how digital water meter technologies can help improve our services to you. Digital meters don't need to be manually read, meaning we're less likely to estimate your bill. Learn more about our digital water meter trials here.

Melburnians use millions of litres of water every day. As our population grows and our environment changes, it's important we make every drop count.

Learn about saving water

Working towards a digital future

Imagine being able to know how much water you're using in near real-time. It's just one of the services we provide through our digital utility program, which looks at how we can use technology like digital water meters to create a more intelligent water network for the future

Check your previous usage

Have a mySouthEastWater account? Sign in or create an account to check your billing history.

Financial assistance

Whether you need support paying a bill or just handy ways to manage your payments, we’re here to help.