Whether you need support paying your bill, or just handy ways to manage your payments, we're here to help. 

I need more time

If you need extra time to pay your bill, apply now to extend your bill due date.

Centrelink logo

I receive Centrelink benefits

CentrePay might suit you. It’s a free service that helps you stay in control of your money by paying your bill directly from the payments you get from Centrelink.

Set up a payment plan

Do you find smaller, more frequent payments easier to manage? Like thousands of our customers, you can try bill smoothing and spread the cost of your bill with a payment plan, making fortnightly or monthly payments.

Am I eligible for a concession?

If you hold a valid pension or concession card, you may be eligible for a discount on your water and sewerage charges. 

Talk to us

If you're struggling to pay your bills, need some support, or are experiencing family violence,  we're here to help.

Call our Customer Service team on 13 16 94 (Monday to Friday 8 am – 6 pm) for a confidential chat or email customercare@sew.com.au

Together, we’ll work out a plan to help you pay and manage your water and sewerage bill.

Some options are:

  • Tailored payment arrangements.
  • Tips on saving water so you’re not using and paying for more than you need.
  • Plumbing support
  • Government grants and programs including the Utility Relief Grant Scheme