Reporting a major burst, sewer issue or emergency?

Call our Faults and Emergencies team - we're here 24 hours a day, seven days a week.

If you would prefer to use our old Report a leak form, click here

If you're self-isolating

So we can keep our distance please let us know if you're self-isolating. Include this information in the description field of this form, and make sure to include your phone number so we don't have to knock.

Is the leak on the home side of the meter?

If you’re the property owner, you’ll need to contact a licensed plumber to fix it for you. South East Water Priority Plumbing is on hand to assist you 24/7. 

1300 760 306

If you’re a tenant, contact your agent or landlord as soon as possible.

Don’t let precious water go down the drain

We're responsible for the pipes from your water meter to the street. If you’ve spotted a leak on our side (i.e. not on private property), let us know straight away and we’ll get it sorted.

Target 155

Let’s make every drop count and reach our usage target of 155 litres of water per person per day.

We're always upgrading

It’s a big job to look after thousands of kilometres of Victorian pipelines. That’s why every day, we’re maintaining and upgrading the pipes beneath your feet.