Manage your account when it suits you

Sign up to mySouthEast​Water

Manage your account online

No need to pick up the phone to sign up. Just have your account number or bill handy.

Already signed up?

Sign in using your email address and password. 

Make a credit card payment

Make a quick payment online, and see your payment options.

Most residential customers are eligible to use mySouthEastWater, including owner-occupiers, renters, and rental providers.

If you are a small business you can also use mySouthEastWater. You'll have to complete this authorisation form (PDF) and we'll set up your access.

By registering for mySouthEastWater, you'll be able to do the following:
 
  • View your bill history (up to three years of PDF bills are available)
  • View your payment history
  • Make a credit card payment
  • Set up a direct debit
  • Request more time to pay your bill 
  • Set up a fortnightly or monthly payment plan
  • Add and manage your concession card
  • Switch to eBilling
  • Move house
  • Link your other properties
  • View your water usage (and if you have a digital water meter you can see your hourly usage data)
  • Submit a meter read
  • Manage your communication preferences
  • Keep your personal address details up to date

Signing up is quick and easy. You'll need your account number which is on the top right of your bill.

There's no need to close down your account, by keeping it open you have access to view past bills, usage and payments. 

However, if you want to close it down, it's easy. Just submit an online request (or you can submit it via the Contact us page of mySouthEastWater). 

The first thing you can do when it comes to the water account of your loved one, is to let us know so we can place a hold on the account. This means you wont have to worry about paying the account right away. 

Find more information here

Payment support

Need more time to pay?

If you need extra time to pay your bill, apply now to extend your bill due date.

Am I eligible for a concession?

If you hold a valid pension or concession card, you may be eligible for a discount on your water and sewerage charges. 

Financial assistance

If you need support paying a bill, or options to manage your payments, we’re here to help.

I'm moving into a new property

Icon of a moving truck driving to the right

Moving into a new property

Let's get you settled.

Buying or selling a house?

There are a few things you need to know. Read our guide to get the low-down.

Make the digital switch

Switch to eBilling

Save trees and space on the fridge by switching from paper bills to eBills.

Working towards a digital future

Through our digital utility program, we're investigating how we can use technology like digital water meters to create a more intelligent water network for the future. 

Can't find what you're looking for?

Try searching our website and documents.