Reporting a major burst, sewer issue or emergency?
Call our Faults and Emergencies team - we're here 24 hours a day, seven days a week.
Where is the issue located?
What am I responsible for?
Before you report a leak it's important to identify where the leak is coming from. South East Water is responsible for maintaining and repairing any issues with the body of the water meter, stop tap and pipes from the street to your meter.
The property owner is responsible for maintaining and repairing pipes from the water meter to the customer's house (including any issues with your garden tap). The property owner is also responsible for maintaining the pipe to the meter from the street if the meter is located more than a meter within your property boundary, or if there is a fitzroy box.