You might not think of us very often, but we’re a part of your life dozens of times a day.

Every time you turn on a tap or flush a toilet or wash the dishes or make a cup of coffee or have a shower or do your laundry, we’re there.

Our role is to bring you high quality water and take wastewater away every day – and we’re working 24/7 to make that happen. It means fixing problems quickly. It means providing efficient and reliable sewerage and trade waste services. It means finding better ways for us to use water, and helping you understand how you can save water, too – so we can make sure there’ll be enough for everyone in the future.

We manage and maintain the water and sewerage networks – the pipes, pumping stations, valves and some water recycling plants that bring water to you and take waste away.

We buy our fresh drinking water from the government’s water wholesaler, Melbourne Water, that manages the water catchments (the dams) and treats the water to a high standard.

South East Water manages...

25,700+ kilometres of pipeline

82 water pump stations

273 sewage pump stations

Nine recycled water pump stations

Eight water recycling plants

$4.4 billion of infrastructure and assets

Who we serve

We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.87 million people who rely on us every day and every night.

Our vision

Our purpose every day and every night – at every level of our organisation – is to deliver a continuous flow of healthy water for life.

Our five-year customer commitment

We’re proud to be supporting you with reliable services and stable pricing as we deliver against the areas you told us you value the most.

Our emissions reduction pledge

In 2018, we pledged to reduce South East Water’s carbon emissions by 45 per cent by 2025.

Our service guarantees

We’re so committed to good service, we’ll give you a rebate in your next bill if we don't deliver to our high standards.


Looking for your next big break? Find out what it's like to be part of the South East Water team, and search or apply for our current opportunities.

Progress against our 5 year customer committment

We’re proud to be supporting you with reliable services and stable pricing for the next five years. Find out how we're tracking against our 5 year customer committment.

South East Water holds the ISO 14001 for Environmental Management, ISO 9001 for all aspects of our operation, ASO 4801 for Occupational Health & Safety and certification to Hazards and Critical Control Points (HACCP), the Food Quality Standard, for management of water quality.