Processing times

We process incoming applications on a case-by-case basis. This means we work on each one in the order they are received. Some applications take longer than others, and there are circumstances that can impact our processing times.

We're currently processing a large number of applications and appreciate your patience as we work through these.

Application type

Current processing time

Single Residential

10-15 business days

Multiple units (Residential / Non-Residential)

6-8 weeks


2-4 weeks

Asset Information

2-3 business days

Property Sewer plans

2-3 business days

Pressure and Flow information

10 business days

Size depth and offset

10-15 business days

Separate meters

10 business days

Processing times are updated at the end of each month. 

Pink circle with PC for Property Connect

Property Connect

This is our property and development applications and booking hub where you can submit online, 24/7