Faults and issues

Check what’s happening in your area

Keep up to date with emergency works, planned improvements, outages and maintenance work in your area.

Report a water leak online

Don’t let precious water go down the drain. If you discover a leak outside your property, let us know.

Report a major burst, sewer issue or emergency

We're here 24 hours a day 7 days a week

Top requests

We have a range of payment support options available, including more time to pay, payment plans, and concession card discounts.

See my options

There are many ways to pay your bill, including credit card, direct debit, BPAY or EFT. Find out your options or make a credit card payment now.

Make a payment

You can download a PDF copy of your South East Water bill anytime at mySouthEastWater. Up to three years of bill history is available online.

Sign in or register

You can update your personal details online anytime at mySouthEastWater. 

  • Keep your contact details up to date
  • Change your mailing address
  • Manage your communication preferences
  • Update your Direct debit details

Sign in or register

It’s our job to look after a precious natural resource, so naturally we’re big fans of eBilling. It saves trees (and space on the fridge). 

Switch now

You could save up to $354.10 each year if you have a valid health care, pensioner or DVA card. You can add or manage your concession card details through mySouthEastWater.

Sign in or register

If your bill is higher than expected, there could be a few reasons why. Check our handy guide to help you work out the cause of a high bill.

More information

Online support

Submit an enquiry online

We’re currently experiencing a high number of enquiries, but we’ll be in touch as soon as we can. Did you know we have live chat on our website between 9am – 5pm Monday through Friday?

Want to share some feedback?

If you don't need a response but would like to share some feedback, or have an idea on how we could improve. We'd love to hear about it.

Send us a complaint

If you haven’t had a great experience, we’d like to know what went wrong and how we can fix it.

Phone support

Accounts and billing enquiries by phone

(8 am – 6 pm, Monday - Friday)

General enquiries by phone

(8 am – 5 pm, Monday - Friday)

Other contacts

Priority Plumbing
1300 760 306 

Need a plumber? (24/7)

03 9552 3770

(8 am – 5 pm, Monday - Friday)

Submit plumbing or development application online 24/7 at PropertyConnect


PO Box 2268


Overseas account enquires
+61 3 9552 3737

(8am  - 6pm, Monday-Friday)

Interpreter services
03 9209 0130

All languages

National Relay Service
13 36 77

(ask for 131 851) TTY users

Live updates via Facebook

Be the first to hear about service disruptions, works and other announcements.

Can't find what you're looking for?

Try searching our website and documents.